Data deletion instructions What can I do? When the game doesn’t load, it’s usually due to a connection issue. When there are several devices connected to the same Wi-Fi it slows down the connection. You can try to set your phone in plane mode for a few moments, restart it or even uninstall and reinstall the app. If you choose to uninstall, make sure you're logged in so you can retrieve your data easily when you reinstall the app. The issue should resolve this way, but if you are still having issues, you can message our Support team at support@hiiplay.com. They can follow up with you for any technical issues.